Before trouble shooting make sure all audio options and volume levels are correct in the game options.
Voice chat and audio settings can be found in the AUDIO and Social tabs within the options menu.
- Navigate to options.
- Move to Audio
- Make sure voice chat volume is up:
- Push RB and move to the Social Tab.
- Make sure the follow settings are set to Auto Join
- Try toggling all above settings to OFF and then back to Auto Join
NOTE: This can be done mid-game, if successful this will resolve the issue immediately.
Make sure your friends are not muted by checking their icons in your party, if you are using the Xbox Live party system you can find more information on the Xbox Support page.
Before continuing, make sure your microphone/headset is functioning properly and connected to the game. You can trouble shoot your Xbox One headset by following the steps on the Xbox support page.
If you are experiencing issues connecting with other players over Xbox live, you could be encountering problems relating to network address translation (NAT).
For the best online experience make sure your NAT Type is open, you can check this on your Xbox One console by completing the following steps:
- Open the guide by pressing the Xbox button in the centre of your controller.
- Scroll right in the guide to the System area
- Select Settings.
- Select Network.
- Select Network Settings.
- Select Test NAT Type
To resolve any issues your Xbox might be having connecting to your friends please visit the Xbox Support site for the Xbox One Multiplayer Game Solution.
If you're still having trouble with your console you can contact Microsoft directly for support